Privacy Policy

Orchid Psychiatry, LLC

Effective Date: November 11, 2025.

Introduction

Orchid Psychiatry, LLC (“we,” “our,” or “the Practice”) is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit orchidpsychiatrystl.com (“the Site”) and when you receive psychiatric services from us, primarily through HIPAA-compliant online platforms.

This Policy follows U.S. federal laws—including HIPAA—and relevant Missouri regulations.

1. Information We Collect

1.1. Information You Provide to Us

You may voluntarily provide information such as:

Your name
Email address
Phone number
Appointment scheduling details
Questions submitted through website forms

Please do not use website forms to submit sensitive medical information.

1.2. Telehealth Information (Protected Health Information)

Most patient care is delivered online through HIPAA-compliant telehealth platforms such as Doxy.me. These systems may collect:

Medical history
Symptoms and treatment information
Medication updates
Telehealth communications
Clinical notes

This clinical information—known as Protected Health Information (PHI)—is governed by HIPAA and detailed in your HIPAA Notice of Privacy Practices.

1.3. Automatically Collected Information

When you visit the Site, we may automatically collect:

IP address
Browser type
Device information
Pages viewed
Date and time of visit

This helps us improve functionality and site performance.

2. How We Use Your Information

We use your information to:

Respond to inquiries submitted via the website
Schedule appointments via phone or website
Provide online psychiatric services
Communicate regarding appointments or billing
Process payments for services
Improve website performance and security
Comply with legal or regulatory requirements

We do not sell or share your information for marketing purposes.

3. Telehealth Services

We use HIPAA-compliant video platforms such as Doxy.me for online visits. These platforms:

Do not record audio or video
Encrypt all communication
Do not store video sessions
Maintain Business Associate Agreements (BAAs) as required by HIPAA

Your PHI remains private, secure, and confidential under federal law.

4. Payments

We accept:

Credit card payments via secure, PCI-compliant processors
Personal checks

We do not store full credit card numbers on our systems.

We do not accept insurance at this time.

5. Appointment Scheduling

Appointments may be scheduled:

By phone with our office assistant
Through website forms

Information provided during scheduling is used only to arrange your appointment.

Please do not submit medical details through general website forms.

6. Information Sharing

We may share personal information only when necessary, including:

6.1. With Trusted Service Providers

Examples include:

Telehealth platforms (e.g., Doxy.me)
Secure payment processors
Website hosting providers
IT and administrative vendors

These providers may be bound by Business Associate Agreements when PHI is involved.

6.2. When Required by Law

We may disclose information to comply with:

Court orders
Legal processes
Public health reporting obligations

6.3. For Protection and Safety

To prevent fraud, ensure patient safety, or protect the rights of the Practice.

We do not share information with advertisers, marketers, or data brokers.

7. Cookies and Website Tools

The Site may use Wix-supported tools such as:

Essential cookies
Analytics tools
Visitor behavior tracking

We do not use cookies for advertising or cross-site tracking.

You may disable cookies in your browser settings.

8. Data Security

We use administrative, technical, and physical safeguards to protect personal information and PHI, including:

Secure HTTPS encryption
HIPAA-compliant telehealth platforms
Access controls
Regular security monitoring

While no system is completely secure, we follow healthcare industry standards and HIPAA requirements.

9. Children’s Privacy

The Site is not intended for children under 13.

We do not knowingly collect information from children without parental consent.

10. Your Rights as a Patient

If you become a patient of Orchid Psychiatry, you have rights under HIPAA, including:

Access to your medical records
Requesting corrections
Requesting confidential communication
Requesting limits on certain disclosures
Receiving our HIPAA Notice of Privacy Practices

These rights apply to your clinical care, not general website use.

11. Data Retention

Non-clinical personal information is retained only as long as needed for administrative purposes.

Medical records are retained according to HIPAA and Missouri medical-record retention laws.

12. Third-Party Links

The Site may link to telehealth platforms, payment portals, or educational resources.

We are not responsible for the content, policies, or practices of external websites.

You should review their privacy policies separately.

13. Changes to This Privacy Policy

We may update this Policy from time to time.

The “Effective Date” at the top of this page reflects the most recent version.

Your continued use of the Site means you accept any changes.

14. Contact Information

If you have questions about this Privacy Policy, please contact: